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Note:  Please ensure to check and compare your size to the chart before adding your items to cart. Also, before purchasing your items, make sure that your name and shipping address is correct.


When will my order arrive?

✅ All of our items are made to order. This means as soon as you order, we get to work producing your item!
📦 Please allow 5-7 business days to receive a tracking number.
📬 Depending on your location, shipping time is quoted by the mail carrier as 10-20 business days.



I've changed my mind and would like to cancel my order. How do I do this?

Our items are made to order at the time the order is placed. The super-speedy nature of my service means that cancelling an order is not always possible, but please get in touch and I'll try my best. The sooner the better!


I received my order but its faulty, how do I get this fixed?

Oh no! My sincere apologies. Please get in touch right away (within 72 hours of receiving your item). Because our items are made to order at the time the order is placed certain conditions apply:
  • Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.


Can I return an order?

    • Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item).
    • For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.
    • Unfortunately, we cannot accept returns on sale items or gift cards.
    • Send your email to contact@hgnjewels.com
      • Attach the receipt or proof of purchase and photo of the damaged item and any other details you may have about your order. Please give us between 24-48 hours to properly review and inspect the item. After contacting us, we will walk you through the steps to ship the item back to us.