We do! Follow us on Instagram (@thumbedtreats) to get notified.
We always have some discounts going on, and we typically give huge promotions during occasions such as Christmas, Summer, Black Friday, and Cyber Monday. You can find all promotional information on our announcement bar at the top of the webpage.

To see your order status, please provide your order details.

Each product has its sizing detail under the description; it covers all details such as:

- product dimensions

fit type (fitted, relaxed, regular, etc.)

if the item runs true to size

if the item is pre-shrunk

- how material affects fit

Please review our shipping policy at the link below.
you.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Thumbed Treats is a Print on Demand company and we specialize in custom hand-made products.  Once we receive an order, items take between 5-8 business days to process. We typically ship all orders within 8-10 business days. Once your order is shipped, you will immediately receive a tracking number to the email provided in the order form. Please allow 10-12 business days to receive a tracking number. If after 12 business days, you have not received a tracking number, please contact our team at contact@thumbedtreats.com.

Thumbedtreats offers Free Shipping on all orders over $75. 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

**This depends on the product and stock availability.**

We ship orders from our USA and overseas facilities.

• USA - Within 7-20 business days
• Canada - Within 7-20 business days
• Western Europe - Within 10-30 business days
• Australia/NZ - Within 10-30 business days
• Rest of the World - Within 10-30 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I DIDN'T RECEIVE MY ORDER.

Please email us at contact@thumbedtreats.com with your order number from the confirmation order email/SMS message you received. We will help track down your order. We are not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address. Some packages may take longer than the expected time frame as we are not able to control USPS carrier's delivery schedule once the item has shipped. 

Please refer to the FAQ section for any additional questions or feel free to contact our team at contact@thumbedtreats.com.

Thank you valued customer!

Thumbed Treats Team

Please review our return and refund policy.

It covers details such as:

type of return offered (store credit, refund, exchange)

your return/exchange window

What items can be returned?

- what products are final sale (non-returnable and
non-exchangeable)

Because our items are made to order at the time the order is placed certain conditions apply:

• Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.

Note:  Please ensure to check and compare your size to the chart before adding your items to cart. Also, before purchasing your items, make sure that your name and shipping address is correct.

• Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item).
• For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• Send your email to contact@thumbedtreats.com
• Attach the receipt or proof of purchase and photo of the damaged item and any other details you may have about your order. Please give us between 24-48 hours to properly review and inspect the item. After contacting us, we will walk you through the steps to ship the item back to us.

If you have any questions, please email us at contact@thumbedtreats.com