Frequently Asked Questions (FAQs)

Are Thumbed Treats Gifts products sold at any other retailers?

Official Thumbed Treats merchandise is sold exclusively online at thumbedtreats.com. There are no other retail stores or online stores that stock our official merchandise.

What method is used for Shipping?

At Thumbed Treats we offer shipping with the leading Shipping Providers under the fastest service possible to your area.

Where is my order?

Typically, we dispatch your order within a day. It may take less than a week to reach your doorstep. Also, you will receive Email and SMS notifications for every update on your package movement. You can also track your order by visiting 'Track My Order' page on the website. Please do not worry if it doesn't show up immediately as the tracking information may take a while to update!

Can I Return/ Exchange or seek Refund on my order?

Please refer to our Return Policy.

How can I contact you?

Just leave a message on our 'Contact us' page on the website or email to contact@thumbedtreats.com. We aim to respond to all emails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.